RETURN TO STORE

The Return and Exchange Policy applies to all returns to the store. Returns to store are also subject to our store return and exchange policy.

STEP 1:

Determine if the merchandise you wish to return is eligible for an in-store return by reviewing the Return and Exchange Policy.

STEP 2:

Bring your eligible merchandise along with the original packing slip or invoice, a photo ID and the credit card used when you placed your order (if applicable).

There are No Refunds on Services, Packages Deals or Gift Cards. Refund, exchange or Store Credit is available solely on the purchase of products. Products must be returned within 14 days of the original purchase date, with a valid receipt. Items must be in sealed and sellable condition: unopened, unused and in the undamaged original packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

*Please do not send your purchase back to the manufacturer* BISOU BEAUTY BOUTIQUE must be notified via email within 10 business days of receipt of merchandise. Orders over 14 days old are non-returnable non-refundable. All items need to be returned within 14 days of receipt. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

BBB cannot accept returns on any opened packaging due to sanitation & health regulations. BBB Reserves the right to limit returns/refunds due to excessive use of the return policy or any other factor they deem abuse of this privilege.

Only regular priced items may be refunded. Sale items are non-refundable. Discounted items are final and cannot be returned or exchanged

*Please note, due to Canada's health and safety regulations we cannot accept any opened product.

No return will be accepted without prior authorization.

Once we receive your order back. We can take steps on how to move forward.

It is the buyers are responsible for shipping charges.

SHIPPING CHARGES ARE NON REFUNDABLE

To follow-up on the status of your return, please contact us at info@bisoubeautyboutique.ca

Returns due to Customer Error: If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, new shipping fees apply.

This includes mistakes in the product(s) selected!

Returns due to BBB Error: In the event that a return is a result of our error, BBB will pay for the return shipping. Only partial refunds are granted if any item not in its original condition, is damaged or missing parts for reasons not due to our error

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bisoubeautyboutique.ca

*Adhesive Disclaimer:

When starting with a new adhesive there is a learning curve. Not all adhesives behave the same and should not be treated the same. Even the most experienced technician will have to learn how to work with any new adhesive they encounter. Retention issues are usually the result of technicians failing to use the product correctly or not using enough. With adhesives of a thinner consistency it is recommended to use more adhesive. A small bead should be seen at the bottom of the classic lash. Please always use a Hygrometer in your lash room to ensure humidity requirements are met. Temperature and humidity will both cause retention issues.

There are ABSOLUTELY NO RETURNS and NO REFUNDS on open adhesive.

Exchange:

BISOU BEAUTY BOUTIQUE must be notified by email within 10 business days of receipt of your merchandise to grant an exchange. Products must be unopened. Return shipping fees apply.
Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within 14 days of receipt.
No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging.
Returned items must have no visible signs of wear or use (If applicable)

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

DEPOSIT POLICY:

A deposit payment might be required in order to secure your appointment. All deposits will be deducted from the balance on the day of your service. The deposit can be paid via online booking, credit card, e-transfer or in person. If for any reason you need to cancel your appointment, please provide us at least 24-hour notice and we can process a refund on your deposit.